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On this page you can find a description of our
examination regulations and terms.

These regulations apply to any Van Haren learning Solutions exam and are to be followed strictly.

On this webpage we outline the exam terms for Van Haren Learning Solution Certifications.

The examination regulations

Number of questions

The number of questions is the quantity of questions the candidate will have to answer during the exam. The subject of these questions is more thoroughly defined in the Exam Requirements and specifications.

Exam duration

Candidates will beforehand be informed about the time that is given for an exam. The time is the duration of the exam the candidates have to answer the total of given questions.


Passing mark

In the syllabus of the certification, a required passing mark will be given in the form of a percentage. For example, the percentage is 70% over 100 questions this means that they will need to answer a minimum of 70 questions correctly.

Failing the exam by not having a sufficient amount of questions correct to achieve the minimum passing rate, will result in a failure to achieve certification.

Open or closed book exam

In case of an open book exam, it means that the candidate is provided the file of the book during the exam. If it is a closed book exam it is not allowed to have the book or any other kind of publication with you during the exam.

Attempts per exam voucher

A candidate can, in general, do one single trial per exam order; meaning you get one chance per exam to pass. If an exam was not passed, then a new exam needs to be ordered and taken.

If there are two attempts possible the candidate can do two attempts

Format of questions

During the exam different types of questions might be used to test the learners knowledge on the subject at hand. We refer to the latest version of the exam syllabus for an overview of the question formats used in this exam.

Fraud and plagiarism

The goal of the exam or test is obtaining an understanding and measurement of level of knowledge of the candidate. Fraud and plagiarism are defined as acts that prevent a trustworthy measurement of the knowledge and understanding level. Below is provided a list of actions that are seen as acts of Fraud. Acting out according to these activities will be seen as Fraud and will have consequences.


  1. Respecting IP and Copyright
    It is strictly forbidden to violate IP and Copyright, such as copying and/or sharing exam questions and answers.
  2. Cheating during the test
    The person who is cheating, and or is offering the opportunity to cheat is an accessory to fraud.
  3. Possession of tools and resources during tests
    Having tools that unfairly can benefit a person such as a pre programmed calculator, websites, mobile phone, books (PDF or hardcopy), course readers, notes, ect. excluding of what is specifically permitted.
  4. Identity fraud
    Having other people identify as you or taking the exam in your behalf offering it as your own. In this case both persons will be considered to commit an act of fraud. In case an educator will violate or facilitate this action he will be disqualified from the certification.
  5. Gaining access to questions or answers
    Gaining access to questions or answers prior to the date an or time of the exam before the examination takes place. (Questions from the practice exam are allowed).
  6. Any other conduct individual learners display with which they (partially) inhibit or attempt to inhibit a correct judgement of their own knowledge, understanding and/or skills or those of other students, is considered an irregularity which may result in a suitable penalty.


Irrelevant to the finding of fact is: whether or not the irregularity is the consequence of a deliberate choice of the learner, whether or not the irregularity has lead to an unfair advantage for the parties concerned, whether or not the learner decided to stop the behaviour that can be considered as an irregularity.

Arrangements and procedures

Dyslexia procedure

Candidates with an official dyslexia diagnosis can request an extension of the exam duration of 15%. If you would like to apply for an extension you can contact support@vhls.global with an official dyslexia diagnosis, your current exam voucher and a payment confirmation. Our support team will provide you with a new exam voucher that increases the exam duration by 15%.

Appeal procedure

Candidates can file an Appeal procedure. To do so you can contact the exam partner Van Haren learning solutions. All information regarding the appeal procedure an be found here https://www.vhls.global/contact/appeals/.


Failing the exam will not entitle reimbursement of the paid examination fee.

Consequences of Fraud and plagiarism

Fraud and plagiarism are defined as an act or omission on the part of a student, as a result of which a correct assessment of the student’s knowledge, understanding and skills is made

fully or partly impossible.


If a candidate does not agree with their penalty they can request for an appeal, is this appeal

is not heard they can process a complaint.


Depending on the nature and scope of the fraud or plagiarism, and on the student’s study

phase, one or more of the following sanctions may additionally be imposed by the

examination board:


  1. Exclusion from the exam for life
    Depending on the gravity of the offense at exam regulation the examination board can decide to execute this penalty although it will be motivated. Violating Fraud and plagiarism points A, D and E will almost certainly result in this penalty.
  2. Complete exclusion from taking part in all tests for a period of 12 months.

Depended of the gravity of the situation this penalty can be applied. Violation Fraud and plagiarism points A, B, and C will minimally result in this penalty.

  1. Group exclusion

If the Board of Examiners determines that there has been widespread or organized fraud and/or plagiarism, on a scale which would affect the examination results in their entirety, the Board of Examiners will decide without delay that the examination concerned is invalid and that all the participants must resist the whole examination at short notice. This date will be no later than two weeks after the fraud was established so that the participants can still benefit from their preparatory work for the examination.

  1. Legal conquests.

If violation Fraud and plagiarism point A and/or E have been ascertained which may or may not (potentially) damage Van Haren Learning Solutions or our the scheme owner which we represent, we may and most likely will take extensive legal measures.

We will outline the exam details such as the number of questions,
minimum score and exam duration. We will also discuss the appeal procedure, the fraud policy and explain with whom we will share your personal data regarding this exam and certification.
Contact us if you have a question or concern regarding these terms.

By validating the exam voucher you provide your consent with the specific aspects of the certification(s) specific terms,
Terms and Conditions and Privacy Policy and that you affirm that you are of legal age to agree to these terms.

Privacy Policy

General Policy

Van Haren Learning Solutions respects the privacy of all users of its Site and shall ensure the personal information you provide is treated confidentially.  We are aware of the trust you place in us. We see it as our responsibility to protect your privacy. If you would like to know what information we collect and how we process it we advise you to read our privacy policy.

Who has access to your data and to whom is it disclosed?

As described in the Privacy Policy our Certification Services are offered in cooperation with other organizations that provide examination content (“Exam Partners”).

We will share your Personal Data with those Exam Partners to the extent necessary to provide you Certification Services. We require Exam Partners to comply with data protection law, but we are not directly responsible for their privacy practices. For information on those practices, please refer to the privacy policy of the Exam Partners.