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How to start with the online VHLS exam.

After ordering the exam voucher via the webshop, you will receive a download link and voucher code in your conformation email.
By following this download link and voucher code you will gain access to the exam on the certN platform.

Here you will registe and follow the procedures, the exam will NOT start directly.

You can first partake in the practice exam on the certN Platform, to prepare yourself before the actual exam.

FAQ about the exam

How do I take the exam?

After ordering the exam voucher via the webshop you will receive a download link and voucher code in your conformation email.
By following this download link and voucher code you will gain access to the exam on the certN platform.

Here you can register yourself first and follow the procedures, the exam will NOT start directly.

You can first partake in the practice exam on the certN Platform, to prepare yourself before doing the actual exam.

What are the system requirements for the online exam?

Reliable internet connection is the main requirement.
You can take the exam on a computer or a mobile device, but we don’t recommend using mobile devices.

How can I contact you for support?

For support related to your training, voucher, etc.: Sales@vanharen.net
For technical support in using the exam platform: support@certn.global
For reporting issues or asking questions related to the content: contact the examiner using the “coaching” feature available on the platform (explained in the guide below)

What if my internet is disconnected in the middle of the exam?

You can go back to the platform and continue where you left off, using the same or a different device. Time will be running while you’re disconnected.

When do I get my results?

Immediately after finishing the exam.

When do I receive my Certificate and Social Badge?

After passing the exam an passing grade of at least 70%,  your certificate will be provided shortly via email.

You will also receive an email that will enable you to activate and share your Social Badge.

Here you can review partaking in the exam.

Step 1. Follow the provide download and link https://certn.global

When you approach the end of your learning process, you will be provided with an exam voucher. You can start the following process as soon as you receive the voucher.

First, go to the exam platform at https://certn.global

You will see the following page:

Step 2. Sign up or log in

Enter your email address and click on the “Next” button. Make sure you’re using an accessible email address.

This is what you see when you enter your email address:

Step 3. confirm your account and add your details.

Now check your email address for the authentication email from support@certn.global. If you don’t see the email, remember to check your spam folder as well.

The email will look like this:

 

You can use either the link, or the code. The link is easier to use, but if you are using your laptop and have access to your email only on your phone, then you need to use the code.

Note that the link and code are valid for 15 minutes. If you don’t use them within 15 minutes, you can simply go back and submit your email again to receive another link/code.

 

 

After following the link or entering the code, you will see the following page:

 

 

 

 

 

Enter your first name and last name and click on the “Next” button; it opens the confirmation page. Click on the “No” button to edit your name. If the name is correct, click on “Yes”. Note that after this point you will not have access to edit your name. If you find out a mistake in your name after this point, you need to request a change by contacting support@certn.global.

After confirming your name, the main dashboard opens.

Step 4. Enter your exam voucher code

The next time you log in the system using the same email address, you will directly go to this page.

Enter your voucher code in the box and click on the “Next” button.

When the voucher code is entered correctly, the main exam and the simulated exam will be added to your dashboard.

Step 5. Do the (practice) exam


Simply select the exam. The (practice) exam will not start until you press the button ‘Start’.

 

Step 6. Exam Start

Each exam is valid until a certain date, and you can see it on the dashboard.

At this point, you can click on the simulated exams to familiarize yourself with the content of the exam and the platform:

This page shows you the specifications of the simulated exam, which is the same as the real exam. Click on the “Start” button to begin your exam:

You can navigate through questions using the “Previous” and “Next” buttons or use the navigation table on the top.

You can click on the “Flag this question for review” checkbox to enable or disable the flag.
It’s just a reminder for yourself to come back to the question and review your answer. Flagged questions are highlighted on the navigation table.

When you’re done, click on the “Finish” button. It shows you the result:

 

Receiving feedback on your question at the practice exam

Click on the “Detailed feedback” button to receive feedback:

Giving feedback and/or a complaint about a question during the exam

If you have an issue with the question or want to give us feedback about a question, click on the “Coaching” button.
It opens a box where you can write us a message; the message, along with your name and email address, and the content of the question will be sent to the examiner.

When you’re done, click on the “Go back to the dashboard” button to go to the dashboard of the exam simulator,
or click on the “Go back to the main page” to go back to the main dashboard of the website where you can activate vouchers and select exams.

If you choose to go back to the exam simulator dashboard (by clicking on the “Go back to the dashboard”) button, you will see the following page:

This is where you can start another simulated exam. There’s no limit on the number of attempts.

On the bottom of the page you can see your previous attempts, click on the “Review” button to check the result and feedback of earlier attempts.

When you’re done with your studies and practicing with the exam simulator, click on the “Go back to the main page” link on top of the page to go back to the main page:

Click on the main exam to open its page:

 

General information about your exam

Here you can see some general information about the exam, as well as those related to your voucher, such as expiration date.
Note that some vouchers are valid for one attempt, and some may be valid for more than one.
You can’t take the exam after you use the valid attempts, and you will need to activate another voucher.

When you’re ready, click on the “Start the Exam” bottom to start the exam.

The main exam is similar to the simulated exam that you’re already familiar with.

If you’re disconnected in the middle of the exam, you can fix your connection or even use a different device to go back to https://certn.global, log in (if needed), and continue the exam where you left off. Note that in this case, time will be running while you’re disconnected.