Vanharen Learning Solutions

Exam
Instructions

How to start your online exam?

1. After ordering the exam voucher via the webshop, you will receive a
download link and voucher code in your confirmation email.

2. Click on the provided link and use your voucher code to gain access to the exam on the CertN platform.

3. Complete your registration and follow the set-up procedures.
(The exam will NOT start directly.)

4. Do several practice exams before you take your final exam on the CertN platform.  

FAQ

Answers to frequently asked questions regarding our online exams.

How to register and do your exam

Step-by-step instructions on how to register for and take your final exam.

Register and do your exam

Towards the end of your learning process, you will receive your exam voucher. As soon as you have received the voucher you can start the (practice) exam process.

Open the exam platform at https://certn.globalYou will see the following page:

 

Enter your email address and click on the “Next” button. Make sure you’re using an easily accessible email address.

You will see the following page:

Now check your email address for the authentication email from support@certn.global. If you don’t see the email, remember to check your spam folder as well.

Here’s an example of the email:

 

You can either use the link, or the code, to access the website.  If you are using your laptop and only have access to your email on your phone, then you will need to use the code.

Note: links and codes are valid for 15 minutes only. If your link or code is no longer valid, then resubmit your email to receive another link or code.

After clicking the link (or entering your valid code), you will see the following page:

 

 

 

Enter your first name and last name. Click on the “Next” button; it opens the confirmation page. Click on the “No” button to edit your name. If you name is correct, click on “Yes”. 

Note: after this point you will no longer be able to edit your name yourself. If necessary, request any further name changes by contacting support@certn.global.

After confirming your name, the main dashboard will open up.

 

The next time you log onto the system using the same email address it will automatically direct you to this page.

Enter your voucher code in the box provided, and click on the “Next” button.

Once the voucher code has been entered correctly, the main exam, and the practice exam will be added to your dashboard.


Simply select the exam. The (practice) exam will not start until you press the ‘Start’ button.

Your exam is valid for a limited period only.  The validation period is clearly indicated on the dashboard.

Familiarize yourself with the content of the exam and the platform by clicking on the link for practice exams. 

The page above is a screenshot example taken from the simulated exam to show you what the real exam will look like. 

Click on the “Start” button to begin your exam:

You can navigate through questions using the “Previous” and “Next” buttons, or use the navigation table at the top of the screen.

You can click on the “Flag this question for review” checkbox to enable or disable the flag.
This flag is to remind you to come back to the question so you that can review your answer later on. Flagged questions are highlighted on the navigation table.

When you’re done, click on the “Finish” button to see what your results are.

Click on the “Detailed feedback” button to get feedback:

 

If you have an issue with a question, or wish to give us feedback about a question, then click on the “Coaching” button.
A comments section will open up so that you can leave us a message. The message, along with your name, email address, and the content of the question will be sent to the examiner.

When you’re done, click on the “Go back to the dashboard” button to return to the dashboard of the exam simulator. Or click on the “Go back to the main page” to return to the main dashboard of the website so that you can activate vouchers and select exams.

If you choose to return to the exam simulator dashboard, you will see the following page:

If you wish, you can start another practice exam. There are no limits to the number of attempts to do the simulated exam.

At the bottom of the page, you can see your previous attempts. Click on the “Review” button to check your results and to view any feedback provided during previous attempts.

Once you’ve finished studying and practicing with the exam simulator, click on the “Go back to the main page” link at the top of the page to return to the main page:

Click on the main exam to open this page:

 

Some general information about the exam and your voucher, such as expiration date, can be found here. Note that some vouchers are valid for one attempt only, while others may be valid for more than one. If all valid attempts have been used, you must then proceed to take your final exam.

Once you’re ready, click on the “Start the Exam” button to start the exam. The main exam is similar to the simulated exam.

If you become disconnected during your exam, you can fix your connection or even use a different device. Go back to https://certn.global, and log in (if needed) to continue the exam where you left off. 

NOTE: the timer will continue to run even if you are disconnected!

FAQ about taking an online exam

How do I take the exam?

After ordering the exam voucher via the webshop, you will receive a download link and voucher code in your confirmation email. Click on the download link and use your voucher code to gain access to the exam on the CertN platform. Complete your registration and follow the set-up procedures. The exam will NOT start directly. You can take the simulated exam to prepare yourself for the actual exam on the CertN platform.

How can I contact you for support?

For support related to your training, voucher, etc.: Sales@vanharen.net For technical support when using the exam platform: support@certn.global

To report issues or ask questions related to the content, please contact the examiner using the “coaching” feature available on the platform (explained in the guide below).

What are the system requirements for the online exam?

A fast and reliable internet connection is preferred. We advise you to take the exam on a laptop or desktop. It is possible to take the online exam on your mobile – though this is not recommended.

What if I LOSE internet CONNECTION in the middle of the exam?

You can return to the platform and continue  where you left off regardless if you are using the same device or a different one.  Be warned! The timer continues to run even if you’re disconnected.

When do I get my results?

You will receive your results immediately after finishing the exam.

When do I receive my Certificate and Social Badge?

You will receive your certificate via email shortly after having passed the exam. Successful completion of an exam requires a minimum score of X% (the exam requirements).

You will also receive an email enabling you to activate and share your Social Badge.

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