
ISM Community
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Find globally located, accredited education partner in your region.
Test your skills, directly do 10 practice questions, and directly see your level of understanding.
ISM is a method for improving IT service delivery. ISM consists of the ISM framework, the ISM introduction method, and the ISM support that comes with it. Because many organizations and administrators apply ISM in almost identical ways, experiences are interchangeable. This allows users from different organizations to help each other in the application and further development of the method.
ISM is designed to improve IT service delivery through structuring, standardizing, and simplifying ITSM. The initial prompt for the realization of ISM was the experience, over many years, that ITIL implementations had little or no success. Many organizations are already working on their second or third ITIL, ASL, or MOF introduction project. Some organizations have been trying to ‘implement ITIL’ for 15 to 20 years, and are now in control (to some degree) of no more than three processes. Furthermore, they have often started working on only one or two other processes. Many organizations that claim to have implemented ITIL appear to have only process descriptions that are hardly known among their staff and are rarely used as they were meant to be, let alone are yielding demonstrable results.
ISM is focused entirely on effectively and efficiently realizing the IT service delivery.
With ISM, an IT management organization is able to achieve a better working method and thus better performance from its current practice.
ISM is not a reference model that can be used as a checklist for organizations that want to document their own working methods.
The purpose of simplification is to improve workability. Complex organizational models may be correct, but in practice they hardly ever work.
An important consequence of standardization is that many organizations use not only the same processes but also the same support structures.
Structuring means that principles and design choices are applied in a consistent way to achieve a coherent structure that is easily understood and applied.
The targeted audience for the ISM Foundation training existed of:
Job descriptions such as:
The number of questions: | 40 |
Duration(minute) of exam: | 60 minutes |
Pass Mark – X% (X marks): | 26 questions |
Open/Closed book: | closed |
Attempting the certification exam is a sure way of consolidating the participants’ ISM knowledge and to make sure the learning gaps are effectively addressed.
Certification is the only way to ascertain the participants understood the concepts and ready to embark on implementation work. Otherwise, there is no quantifiable way to measure their effectiveness knowledge transfer.-
Certification is an indication that the participants attained proficiency in ISM and acknowledged by an independent international body
From an educational point of view, it is a big morale booster and motivates participants to engage confidently in real-life implementation and collaborative in the project environment.
Ism is the right foundation to build to the next step
DUO wanted to simplify the current IT-Organization. So, DUO chose the ISM method. The ISM processes are now IT-wide, and uniform applied. DUO beliefs that ISM is the right foundation to further build on.
Professional collaboration
Sint Antonius hospital has with the help of the ISM-method became far more professional. Because of the collaboration is the IT-department more professional and has the service management tool replaced. The department demonstrably complies with the NEN7510 and is driven to complete the yearly accomplishments partly by the IDM dashboards and reports.
More grip and better performance
The IT department of Mammoet wanted to work more planned and with better collaboration between the different departments worldwide. They chose for the ISM method supplemented with The Theory of constraints (TOC). The IT manager of Mammoet is positive about the results. He has more grip, and the department delivers better performance. The working stock and the open massages are reduced by 50%.
Wim has over more then 20 years of experience in introducing and applying process-based working. Critical and self-taught he constantly worked to improve service delivery through practical innovation and coherence between all tools.