best practice

IT Service Management – ISO/IEC 20000-1:2018 Introduction and Implementation Guide

Author: Dolf van der Haven Service Management, and in particular, IT Service Management, are hot topics today, with the release of VeriSM, ITIL 4, CMMI-SVC 2.0 and COBIT 2019. None of these methodologies and frameworks can claim to be standards though. That role is for ISO/IEC 20000-1:2018, the international standard for Service Management. This is …

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Successful contract management – competent staff and process-aligned systems

Author: Linda Tonkes After having introduced the three essential factors for successful contract management, my previous blog took a closer look at the first factor: policy and processes. Of course, successful contract management will never be achieved without the right people and systems. However, it is important to have sufficient staff with the necessary competencies and systems …

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Software Asset Management Specialist – in 3 minutes

Software Asset Management Specialist – in 3 minutes Software Asset Management is probably the most complex area of IT Asset Management and is becoming increasingly important nowadays, as increasing complexity of IT, pressure on effective and efficient utilization of organization’s funds, as well as IT security imperative are bringing the management of Software Assets into …

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Successful contract management – policy and processes

Author: Linda Tonkes In my previous article about success factors in contract management, I wrote about the important choices that the organization’s management has to make when it comes to how contracts should be managed. There are three overarching factors that play a defining role: a policy and accompanying processes; sufficient, competent staff available in addition …

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Success factors in contract management

Author: Linda Tonkes In order to manage contracts successfully, the organization’s management needs to make certain choices. These choices relate to different areas and various levels within the organization. The success of contract management depends on three factors:   Contract management policy and contract management processes Sufficient and competent staff and process-supporting systems Contracts that …

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ITAM, SAM & HAM Train-The -Trainer by ITAMOrg (trainers only)

About this Train The Trainers This ITAM, SAM, and HAM Train-The-Trainer (TTT) is intended for trainers who are familiar with IT Asset Management, Software Asset Management, and Hardware Asset Management. In this training, ITAMOrg will support with in-depth practices and ‘war’ stories that can be used in training with these certifications.  Participants will receive an …

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OBM – in 3 minutes

Author: Joost Kerkhofs Version: 2.5 Originally published by: Van Haren Publishing on http://www.vanharen.net/blog Publication date: August 18, 2015 Revision date: November 3, 2020 Definition OBM is an acronym for Organizational Behavior Management. It is a scientifically proven method for optimizing organizational performance by combining a 7-step protocol with hard data and a focus on positive …

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Effective Contract Management: Safeguarding Contract Objectives

Author: Linda Tonkes No matter how different organizations may be, they have one thing in common. They were all established to give substance to a mission and a vision. Contract management plays a major role in realizing these goals, which is why it is important that everyone involved in contract management is aware of its …

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The contract management business case

The contract management business case Effective contract management ensures that the contract realizes the intended objectives, for the correct compensation, with acceptable risks, and with the efforts planned by the organization. Efficient contract management aims to achieve this effectiveness with minimum costs. As soon as an organization enters into contracts, actions will follow. This instantly …

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