Vanharen Learning Solutions

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Terms and Conditions

By validating the exam voucher you provide your consent regarding the specific aspects of the certification(s) specific term Terms and Conditions, Privacy Policy and that you affirm that you are of legal age to agree to these terms. 

We will outline the exam details such as the number of questions, minimum score and exam duration. We will also discuss the appeal procedure, the fraud policy and explain with whom we will share your personal data regarding this exam and certification.

Please contact us if you have a question or concern regarding these terms.

Privacy Policy

Overview of our Privacy Policy.

General & Purchasing Policy

Overview of our Purchasing Policy.

Exams Privacy Policy

Overview of our Exam Policy.

Privacy Policy

General privacy terms and conditions

Van Haren Learning Solutions respects the privacy of all users of its Site and shall ensure the personal information you provide is treated confidentially. On this page, we will let you know what information we collect when you use our Site, why we collect it and with whom we share it. We provide you with this information to make sure you will understand exactly how we work.

To the extent that there is any contradiction between the provisions of this General Privacy Policy and the specific exam Privacy Policy, the provisions of the specific exam  Privacy Policies shall prevail.

Our web site has been designed to provide general information about Van Haren Learning Solutions, and its associate companies and its business. Information contained on the web site may be used for non-commercial purposes only. Permission to use any of the information for commercial purposes may be granted through the webmaster.

All information is correct at the time of publishing. Van Haren Learning Solutions shall not be liable for any direct, indirect, special or consequential damages whether in contract, tort or otherwise, arising out of the use of this web site or the reliance on the information in it.

It is a condition of allowing you free access to the material on this web site that you accept that we will not be liable for any action that you may take in reliance on the information. If you use the links in this web site to access other web sites, please be aware that the linked sites may not be under Van Haren Learning Solutions control and Van Haren Learning Solutions is not responsible for and does not endorse their contents. Products and services referenced in this web site are either trademarks or registered trademarks of Van Haren Learning Solutions. Other product and company names may be the trademarks of their respective owners.

Data we receive automatically

  • Trigger: A user visits our website
    • Data:
      • Session information we have saved in your browser (cookies and similar technologies)
      • Your IP address
      • Your browser information
      • Your operating system
      • Your device type
      • The pages you have visited on our website
      • The URL of the page that have sent you to our website
    • Retention:
      • Cookies: maximum one year
      • Other data: 3 years

Data we receive from you

  • Trigger: A user creates an account via us our our examination partner (CertN)
    • Data (hereinafter referred to as “Basic personal data”):
      • Email address
      • Full name
    • Retention:
      • 5 years, if not certificate is issued and account is nut used.
      • Permanently, if a certificate is issued.
  • Trigger: A user takes a practice exam or official exam.
    • Data (hereinafter referred to as “Exam specific data”):
      • Date of the exam
      • Time spent on the exam
      • Answers to exam questions
      • The score of the exam
    • Retention:
      • Score: permanently
      • Oher Exam specific data: 3 years
    •  

Data we receive automatically

  • Trigger: A third-party issues a certificate or badge for a user based on external factors (e.g., membership, passing paper-based exams)
    • Data:
      • Email address
      • Name of the organization (when applicable)
    • Retention:
      • Permanent

E-mail marketing

“[] by checking the box ‘I have read and agree to the privacy policy’ on the product information registration form under vhls.global/certification,  Van Haren Learning Solutions will assign you a selective mailbox (via MailChimp tooling). As of this moment on, you will only receive specific and related/relevant information you registered for and requested.

“[] by checking the ‘Subscribe me to the newlsetter in the www.vanharen.net/shop ‘, Van Haren Learning Solutions will assign you a selective mailbox (via Active campaign tooling). As of this moment on, you will only receive specific and related/relevant information you registered for and requested.

“[] by registering at the ‘Subscribe for newsletter page ‘, Van Haren Learning Solutions will assign you a selective mailbox (via Active campaign tooling). As of this moment on, you will only receive specific and related/relevant information you registered for and requested.

Unsubscribe from mailing list.

Van Haren Learning Solutions will take care of your privacy and we have no intention of spamming you or send you information that is not relevant or related to any previously bought product.

At any given moment and time, you can unsubscribe from our mailing list. We do inform our customers about the latest developments should there be interest.

GENERAL TERMS AND CONDITIONS

Terms and conditions

Last updated: 2020-01-20
Van Haren Learning Solutions is a company registered in the Netherlands. Company registration number (KvK nr.) – 68519273

Our website has been designed to provide general information about Van Haren Learning Solutions, its associate companies and its business and to maintain an e-library. This e-library contains e-books and a database of whitepapers. Van Haren Learning Solutions gives no warranty or representation with respect to the content of the information in the e-library and gives no warranty that the content is error-free.

Van Haren Learning Solutions shall not be liable for any damages, whether direct, indirect, special or consequential, financial or otherwise, arising out of the use of this website or out of reliance on the content. Any use by you of information and any (part of) content or materials on this website takes place at your own expense and risk.

Any use by you of Information and any (part of) content of materials on this website is strictly limited to non- commercial, individual, purposes only. If you wish to use information or any content of materials for any other purpose then you must contact Van Haren Learning Solutions. Depending on the purpose , Van Haren Learning Solutions may decide to grant permission for such use and state terms therefore.

You are not, in any way, allowed to sell, market, reproduce or modify (any part of) the content of the materials in the e-library on this website. You will be liable for any damages and all expenses, of any nature whatsoever, arising out of or related to violation of this obligation.

If you use the links in this website to access other websites, you must be aware that the linked sites may not be under Van Haren Learning Solutions control. Van Haren Learning Solutions may not endorse the content of these website and is in no way responsible for their content. The copyright of products and information on this website is owned by Van Haren Learning Solutions and/or its licensors.

Van Haren Learning Solutions is not aware that the content contains any errors or any infringements with respect to the rights of any third party. If you notice any substantial error or any infringement in this respect then please inform Van Haren Learning Solutions. In such a case Van Haren Learning Solutions shall, as a sole remedy, credit the amount that was charged specifically related to the content that contains the substantial error(s) or infringement(s) with respect to the rights of any third party.

Van Haren Learning Solutions assumes no responsibility and shall not be liable for any damage to your computer or for any viruses that may infect your computer equipment or any other property via your access to, use or browsing in the website or downloading of materials, data, tekst or images. Any communication or any material you transmit to the website by electronic mail or otherwise will be treated as non-confidential and non-proprietary.

Right of Withdrawal

Deliverance of products: After purchasing products, the consumer has the possibility to disband the agreement without giving reasons during 14 days.

The cooling-off period starts on the day after the consumer receives the product or a pre-designated representative by the consumer made known to the entrepreneur. During the cooling-off period, the consumer shall treat the product and the package carefully.

They shall unpack or use the product only to that extent to as far as it is necessary to judge if he/she wishes to keep the product. If he/she does want to execute the right of withdrawal, they shall return the product with all accessories and -if reasonably possible- in the original conditioning and packaging to the entrepreneur, in accordance with the provided reasonable and clear instructions of the entrepreneur. Deliverance of Services: After the deliverance of services, the consumer has the possibility to disband the agreement without giving reasons during at least 14 days, commencing on the day of the entering into the agreement. In order to execute the right of withdrawal, the consumer must abide by the reasonable and clear instructions provided by the entrepreneur at the offer or finally at the deliverance of the service.

Delivery and Execution

The entrepreneur shall observe in utmost care the reception and execution of orders of products and when assessing applications for services. The address that has been made known by the consumer to the entrepreneur is considered to be the delivery place. Taking into account what is stated in article 4 of the general conditions/terms , the entrepreneur shall execute the accepted orders expeditiously but not later than within 30 days unless a longer period has been agreed. If the delivery is delayed or if a delivery cannot or partially be executed, the consumer is notified about this no later than 30 days after he placed the order.

In that case the consumer has the right to terminate the agreement without any further cost and he is entitled to compensation. In the event of termination in accordance with the previous paragraph the entrepreneur shall pay back the amount that the consumer has paid as soon as possible but no later than 30 days after the termination. If the delivery of an ordered product appears to be impossible, the entrepreneur shall strive to make available a replacement product.

At least before the delivery it will be mentioned in a clear and understandable manner that a replacement product will be delivered. The right of withdrawal cannot be ruled out with regard to replacement products.

The costs of a possible return shipment come at the expense of the entrepreneur. The risk of damage and/or loss of products rest with the entrepreneur until the moment of delivery at the consumer or a pre-designated and an announced representative to the entrepreneur, unless otherwise expressly agreed.

If you receive a damaged product, you should report this by email within three days. You can send this email to: info@vanharen.net

If you have any questions please contact our Service Desk at info@vanharen.net Van Haren Learning Solutions

 

 

Exam Policy

Permission to (exam) share information amongst involved parties

Permission to (exam) share information amongst involved parties

“[] by checking the box I give permission to the supplier of the online learning system CertN to share my non-anonymized exam results with the exam maker, Van Haren Learning Solutions. This information includes my answers to open questions in the exam. Van Haren Learning Solutions requests this information with the aim of being able to improve the quality of the exams.”

“[] by checking this box I give permission to Van Haren Publishing to share my contact details (including my e-mail address) with the exam maker, Van Haren Learning Solutions. Van Haren Learning Solutions requests this information with the aim to make you commercial offers.”  

“When you purchase an exam through our website and use the corresponding  exam voucher, exam results are generated at the supplier of the online learning system. This provider will, once you have successfully passed the exam, share the results of your exam with Van Haren Publishing. Van Haren Publishing needs this information to be able to hand you your certificate.

If you have given your permission for this when purchasing the exam through our website, the supplier of the online learning system will share your non-anonymized exam data with the exam maker. This data also contains your answers to open questions in the exam. Without your permission the supplier will only provide anonymized data to the exam maker. This allows the exam maker to further improve the quality of the exams. If you have given your permission for this when purchasing the exam through our website, Van Haren Publishing will share your contact details with the exam maker so that the exam maker can make you commercial offers.” 

exam duration

Candidates will beforehand be informed about the time that is given for an exam. The time is the duration of the exam the candidates have to answer the total of given questions.

 

 

Open or closed book exam

In case of an open book exam, it means that the candidate is provided the file of the book during the exam. If it is a closed book exam it is not allowed to have the book or any other kind of publication with you during the exam.

number of questions

The number of questions is the quantity of questions the candidate will have to answer during the exam. The subject of these questions is more thoroughly defined in the Exam Requirements and specifications.

 

Open or closed book exam

In the syllabus of the certification, a required passing mark will be given in the form of a percentage. For example, the percentage is 70% over 100 questions this means that they will need to answer a minimum of 70 questions correctly.

Failing the exam by not having a sufficient amount of questions correct to achieve the minimum passing rate, will result in a failure to achieve certification.

Attempts per exam voucher

A candidate can, in general, do one single trial per exam order; meaning you get one chance per exam to pass. If an exam was not passed, then a new exam needs to be ordered and taken.

If there are two attempts possible the candidate can do two attempts

Format of questions

During the exam different types of questions might be used to test the learners knowledge on the subject at hand. We refer to the latest version of the exam syllabus for an overview of the question formats used in this exam.

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