Feedback & Complaints
Share your experience with us
Candidates will have the possibility on this page to submit a complaint or give us general feedback.
Once you have filled in the form below, you will be receive an automatic notification stating that we will reply within 48 hours to inform the applicant about the status of the matter.
Any feedback or complaints are all treated with confidentiality.
Feedback on content
In case there is feedback on content, the Development Department will collect the feedback and discuss (internally) when to execute the revision, if any is necessary. This will depend on the gravity of the issue. Once the material has been revised and re-uploaded, we will inform the concerned parties about this.
Invalid Feedback and Complaints
If the matter is immediately considered not relevant, we will thank the person for sending the message and ask for their understanding.
The Feedback and Complaints procedure can cover the following subjects:
If in the procedures there was a deviation from the regular procedure, or it did not work in an efficient matter, then this is a matter to be included.
It is possible there is feedback or a complaint regarding the content. For instance, in the syllabus, the (practice) exam, or maybe the exam literature or courseware. In this case, the candidate can provide us with feedback.
If Van Haren learning Solutions communicates or acts in a matter that is not desirable, then this can be part of the feedback or stated as a complaint.
It is possible there is feedback or a complaint regarding our website, exam platform, or any other form of IT.